Shipping and handling
We offer deliveries everywhere in Canada (besides SUPs and surfboards) with Canada Post. Once you placed an order, you will receive a tracking number. Deliveries take about 2 to 7 business days.
Shipping Surfboards, SUP, Inflatable SUPs, Paddles
If your cart contains any of the following items: Surfboard, SUP, Inflatable SUP, Paddle, shipping will not be available directly through our website. Only in-store pickup will be possible.
However, if you would like a special shipping arrangement for these products, please contact us for a shipping quote.
Mixed Orders:
If your cart includes both bulky items (surfboards, SUPs, paddles) and items eligible for shipping (wetsuits, leashes, fins, boardbags, etc.), we recommend placing two separate orders:
- One order for products requiring special shipping.
- One order for items that can be shipped normally through our website.
Returns
All products sold on sale are final sales. We don't accept any return or exchange.
We don't accept return or exchange on the following products : Wetsuits, wetsuit booties, swimwear men and women, surf wax and leash.
To return a product, simply email us at [email protected] and we will send you the return code. After, you will be able to send back your product if (see articles 9 of the Terms and Conditions if necessary):
◦ The original tags are attached.
◦ The return request is made within 14 days of the reception of your order for a refund or an exchange.
◦ Items must not have been worn, altered, damaged or washed.
◦ Proof of purchase required
◦ Products bought on sale can't be reimbursed or returned for an exchange. It is a final sale.
* The shipping fees are non-refundable unless agreed upon with a store manager; however, we will cover the shipping costs for returning your items.
