Shipping and handling
We offer deliveries everywhere in Canada (besides SUPs and surfboards) with Canada Post. Once you placed an order, you will receive a tracking number. Deliveries take about 2 to 7 business days.
COVID-19 : Due to the pandemic, we don't accept any return or exchange on any products bought at KSF for an undetermined time. We are sorry about this and we are closely following the situation of the pandemic.
All products sold on sale are final sales. We don't accept any return or exchange.
We don't accept return or exchange on the following products : Wetsuits, wetsuit booties, swimwear men and women, surf wax.
To return a product, simply email us at [email protected] and we will send you the return code. After, you will be able to send back your product if (see articles 9 of the Terms and Conditions if necessary):
◦ The original tags are attached.
◦ The return request is made within 14 days of the reception of your order for a refund or an exchange.
◦ Items must not have been worn, altered, damaged or washed.
◦ Proof of purchase required
◦ Products bought on sale can't be reimbursed or returned for an exchange. It is a final sale.
After, you will be able to send us back the product to your closest Canada Post for free.